Refund policy

Returns and Refunds

Change-of-mind returns

You can cancel your online purchase without giving a reason by notifying us within 14 days after delivery. If your order arrives in separate deliveries, this period runs from receipt of the last item.

Contact us using the email address on our Contact page, or its contact form, with your order number and a clear statement that you wish to cancel. We’ll provide return instructions. Please send the goods back within 14 days of notifying us.

You are responsible for return postage for change-of-mind returns. Please package items securely and keep proof of posting.

Sealed trading-card products and random contents

Trading-card packs contain random cards. We do not guarantee particular cards, rarity levels, card values or pulls unless expressly stated in the product description. Not receiving a desired card does not, by itself, make a product faulty.

Please keep products complete and preserve their original packaging and factory seals when inspecting them.

Opening booster packs to reveal their contents goes beyond the inspection normally permitted in a shop. Breaking factory seals, opening packs, removing cards or returning incomplete contents may substantially reduce a product’s value.

For change-of-mind returns, we may deduct the actual loss in value caused by handling beyond what is reasonably necessary to inspect the goods. This deduction may be substantial and, where justified by the actual loss in value, may be up to the full product price. We will assess each return individually and explain any deduction.

These conditions do not affect your rights where goods are faulty, damaged on arrival or not as described.

Refunds

For cancellation of your entire order, we’ll refund the product price and the standard outbound delivery charge, subject to any lawful deduction for diminished value.

Refunds will be made to your original payment method, unless agreed otherwise, without undue delay and within 14 days of receiving the returned goods or evidence that you have sent them back, whichever is earlier. Your payment provider may take additional time to display the refund.

Faulty, damaged or incorrect items

Please contact us as soon as you discover a problem, giving your order number and a description. Photos, where available, can help us resolve it.

We’ll arrange the appropriate remedy under your consumer rights and cover reasonable return postage costs where goods are faulty, damaged on arrival or incorrectly supplied. Please contact us before paying for return postage so we can arrange a suitable method.

Your statutory rights are not affected by this policy.